About ConferTel

Based in Carlsbad, CA, ConferTel is a software developer of IVR and web-based information services and communication solutions. Providing a range of event-driven applications, including fully managed webinar services for participant-paid and lead generation, audio and web conferencing, operator assisted event calls and on-demand record/replay services. ConferTel’s innovative products and application development capabilities have helped thousands of clients save costs, generate income and increase productivity. We offer a consultative approach to assist you in developing the right solutions for your specific application and budget.

With ConferTel, you always get the clearest sound, the fastest service, and the most advanced conferencing technology. ConferTel is committed to saving companies money by reducing their need to travel by using the web for sales, training, marketing and everyday meetings.

Satisfaction Guaranteed

Our message is simple: We guarantee the quality of every call we facilitate. If any conference call that we provide is not to your full satisfaction, we will credit that call to the extent you feel is
appropriate

Few companies are able to consistently deliver outstanding value at high quality standards. ConferTel makes this commitment to you. We know that your conferences are important, and we will do whatever it takes to ensure that those meetings go well…we guarantee it!

Guarantee Satisfaction Quality

  • The highest quality on each call
  • Always-available phone lines
  • Processing of new account within 60 minutes (during regular business hours)
  • Billing statement accuracy
  • Easy to use
  • No term commitment (we earn your business on every call)

ConferTel is a Civicom Company

About Civicom

Civicom is a group of people working together to create value for others. We try to do it exceptionally well because we believe we’re creating something important. Read on.

History

When Civicom was founded in 2000, the company — originally named PlezeCall — cut its teeth on a co-developed next generation SIP/VOIP platform that was the first of its type in the world. Its first service was “Click-to-Call” — you could click a link on a web page or an email to call someone, using regular phones. PlezeCall, with e-z-e in the middle. Get it?

That failed.

But the platform was easily modified for conferencing. So, PlezeCall became an innovator in the new reservationless conferencing industry. We wanted to be the best in the world — partly because we thought the challenge would be fun, but also because we thought that convenience and excellence in communication would be rewarded in the marketplace.

In 2005 the company name was changed to Civicom which better suited for our evolving services and customers.

Civicom soon developed a specialty in serving the Marketing Research industry and began to innovate with new technologies to connect researchers with respondents at a distance. In time that became our largest business.

New serving offerings followed customer needs for transcriptions and data entry. One such request led to the Dial-A-Note business which now serves sales people around the world by entering notes into CRM systems for them. The Dial-A-Note value proposition is compelling — we help large companies reduce costs while enabling their sales people to spend more time selling. Dial-A-Note increases employee satisfaction, dramatically improves institutional memory, and helps sales managers be more effective.

Civicom has acquired or merged with a number of conferencing companies enabling us to serve more customers with more, better services. Most recently, in 2012, Civicom combined with ConferTel, a conferencing company with unique strengths in full service, managed webinars.

Locations
  • New York
  • San Diego
  • Kansas City
  • London
  • Manila
  • Cebu
Civicom’s Values

Sustaining a business for the long haul requires honesty, integrity and mutual respect. We not only try to live up to these standards, our managers recite a brief pledge to these principles and “doing the right thing,” twice a month. These principles include commitments to:

 

  • Customer service excellence
  • Mutual respect
  • Personal and intellectual integrity
  • A sense of urgency, innovation and constant improvement
  • A positive and hopeful attitude
  • Enjoying the challenges and hard work of growing a profitable business in a competitive context
  • No bureaucracy, no politics, no egos, no surprises, no high school drama, no tolerance
  • Giving back in a meaningful way
 

We believe that doing our best as a team to live up to these principles will lead to solid, long term financial returns and therefore will enable us to provide secure employment to those who commit to them.

Buy-it-Forward

In 2000, well before the “Corporate Social Responsibility” trend emerged, the founders of Civicom committed the new company to giving 5-10% of profits to worthy causes. They wanted to combine the pursuit of business success with helping people. By making it explicit and permanent, they embedded the principle into the DNA of the company.

This is not just “CSR.” A commitment of 5-10% goes well beyond the usual token corporate contribution. More importantly, it wasn’t designed to be a marketing ploy; it’s more about who we are than something we’re doing — a part of the root structure of the tree we wanted to grow, not a grafted-in branch.

Our goal is to supplement corporate donations with matched employee donations to reach the gold standard of 10% of profits. This specific instance of “Buy-It-Forward” is rooted in the age-old principle of a “tithe”, or tenth. It applies an idea historically embraced by individuals, to a company.

Over time we discovered other “Buy-It-Forward” companies and came to believe that as a unified concept these companies have set forth a model that could powerfully engage corporations in helping make the world a better place in more significant and authentic ways. This idea is not without controversy. Read more here www.buyforward.org

Most of Civicom’s donations go to “Feathers” www.feathersproject.org. Feathers uses technology to connect distant families and allow direct charity to happen. Corporate volunteer stewards vet family recipients and ensure integrity in the process.