Customer Support

support.jpgWe are focused on meeting our customer’s conferencing needs.

Please contact us or call us at 866.930.4500 at any time if you have questions or need assistance, or if you would like to schedule training for yourself or additional moderators.

The following are instruction guides you may find helpful:

Customize Your Account

Activate features such as Name Announcement, Billing Codes, Roll-call, etc. online.

 

Moderator Controls

The moderator can control various aspects of the conference, including dial-out to participants and call recording, simply by pressing the keys on the telephone keypad. Learn which keys on your telephone keypad control the functions you need.

 

Troubleshooting Guide

Our audio conferencing platform is supported by the underlying North American telecommunications infrastructure that is inherently accessible and stable. Nevertheless, there are variables external to our platform such as participant telephone equipment and originating phone lines that could, in rare circumstances, compromise the quality of your conference. This Guide provides our recommendations with respect to these issues.