There are just so many “best” conferencing services out there with their many features to choose from. The question is, do they work well with your organizational processes? What should you be looking for?

First and foremost, take a look at their security features. It is already a given that a service should be secure, but does it cater to the level of security your organization needs?

Identify the kind of access you need for participants. Strategic meetings and other internal discussions call for exclusivity, while quarterly earnings calls also call for a service suited for reliable, long-term use.  A service with customizable security features would work great, especially if you want to host a hassle-free but secure virtual meeting. Examples of this include the use of unique passkeys (participants can be assigned permanent, semi-permanent, or single event passkeys) or the ability to lock a conference call to avoid uninvited guests.

Another thing to consider is various entry options for participants. Does the service have audio conferencing and web conferencing platforms? Do they offer international access? A good conferencing call service should be able to cater to global organizations. You should also consider options for participants who always have a lot on their plate or always on-the-go. These participants require easy access such as hands free conference entry or a mobile-1 tap link.

Next is support. Let’s face it – when it comes to technology, there are a million ways things can go wrong, either from the host’s end or the participant’s, and the best thing you can do is to prepare for them. This is why you should choose a conferencing service that has live support available for immediate assistance. You can opt for an operator-assisted call if you need a hand in managing your conference. Operator assistance can include screening participants, moderating, or queueing participants for Q&As.

You have another option if you want to go the cost-effective route or feel like an operator isn’t for you. There are services that offer a simple platform that is user-friendly and automated, with all conference features at your fingertips.

These are only some of the things to consider when choosing the best fit for your conferencing needs.

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