ExpressAttendant Quick Start Guide

Easy Access

Simply dial your Toll-Free number from any touch tone phone. International callers outside the U.S. and Canada may dial the Toll number or can be out-dialed at favorable International Rates. We also have intergrated toll free access from selected countries.

Wallet Card

Shortly after registering, each moderator will receive a Wallet Card containing conferencing access information and moderator control instructions. Sample.

Instant Call Summary Report

Immediately following every call, the moderator receives an email providing all call details, services used, time attended by each participant and the total conference minutes. Sample.

Moderator Controls

The moderator can control various aspects of the conference (Lock, Mute, Record, etc.) simply by pressing the keys on their telephone keypad. Instructions are on the back of the Wallet Card sent to each moderator as well as at Moderator Controls.

Moderator Dial-Out

At any time after you have initiated a conference, you can dial out to bring another party into the conference. Click here to learn how.

Conference Security

You have the option of visually monitoring conference participation by logging into your own private ConferenceView (sample) at www.confertel.net and entering your Conference PassCode and PIN.

Name Announcement (Entry/Exit options)

A tone is heard by default when participants enter or exit a conference. Alternatively, you can require participants to record their name when dialing into conference. Their name is then announced when the participant enters and/or exits the conference or when a Roll Call is requested. To activate the Name Announcement feature, log into your ConferenceView at www.ConferTel.net with your Conference PassCode and PIN and click on “Account Profile”.

Billing Codes (User Defined)

Each moderator profile can be set to assign conference calls to cost centers, projects, client matters or other cost objectives. Billing Codes can be fixed or prompted (“on-the-fly” when dialing into conference). Once established, the Billing Code appears on the Call Summary and Monthly Billing Statement. You can change the call summary billing codes by clicking on the billing code hyperlink. Billing Codes are optional and can be selected on an individual Moderator basis, under Account Profile.

Recording and Playing Back

To record your call simply press 6# at any time after you have entered the conference and follow the prompts.

You can store multiple recordings at a time, regardless of length.

To listen to a recording of a conference call:

(1) Dial the ConferTel Instant Replay line at 800.852.7509.

(2) When prompted, enter the Conference PassCode and Session ID* on your phone keypad.

(3) Playback begins immediately.

*Contained in your Call Summary emailed immediately after the call.

Playback Controls

(1) Skip back 30 seconds
(2) Pause/Resume
(3) Skip ahead 30 seconds

Conference Planner To create profiles for recurring conferences, automated attendee notification, and identify ConferenceView attendees by name in lieu of phone number, log into your ConferenceView at www.ConferTel.net with your Conference PassCode and PINand click on “Conference Planner”. Conference Planner profiles can be used to create participant lists for automated out dials.

Quality Assurance Survey We want your feedback. Immediately following every conference call, a four-question Quality Assurance Survey will pop up on your screen if you are logged into your ConferenceView (or by Call Summary link). Please take a moment to provide us with your comments so we can ensure we are meeting your conferencing needs. Sample.

Trouble Shooting In order to deliver the purest possible sound reproduction, we do not filter individual participant lines which can carry static or ambient noise into the conference. If you experience a sound quality issue, it is likely from an external source (a participant line or telephone equipment). Click on the following link for actions to take to isolate and correct various issues. Troubleshooting.