Operator-Assisted Conferencing

Operator Assisted Conference Calling Service

Our Specialities Include:

~ Analyst and Investor Relations meetings
~ Earnings releases
~ Company wide announcements/employee meetings
~ Training seminars
~ Public relations releases
~ Product launches
~ Webcasting with visual presentation


We are pleased to bring you the finest  operator-assisted conferencing service available today. Our “white glove” service helps you structure and handle your most challenging conference calls with a scalable, tailored solution. Whether you audience is a small team of executives, or thousands of attendees on an earnings call, ConferTel brings everyone together in one effectively planned, managed and executed event. Reservations can be made over the phone or online, and you can add features like Q&A, participant list, recording and transcription, to make sure you get what you need from your event.

CallAssistSM    (for smaller sized meetings)

CallAssist provides personalized concierge service – we dial out to your participants, bring them into the conference, collect names, location and other data you would like us to capture, we then put the participants into the conference in either a muted or unmuted state, we will manage the live Q&A if needed. We offer competitive rates, call security,  detailed billing and enhanced call options to ensure you have the most successful conference call possible. This form of operator-assisted conferencing provides “high touch” service, and is normally used for smaller sized meetings.

EventCallSM     (for larger sized meetings)

EventCall streamlines large-scale, high profile conference calls that require special attention. Our dedicated specialists are available to help you plan and execute worry-free conferencing events from start to finish. Supporting thousands of participants, these high profile calls require knowledgeable and professional support to make sure every detail is covered and that every call is executed with precision. During your conference, an operator can control participant access, initiate Q&A sessions and monitor your call to respond immediately to requests.

Which Service Do I Need?

Call Assist  – we dial out and bring participants into the conference along with collecting names.

Event Call – callers dial in and our operator collects names and puts them into the conference.

Quick LinksFAQ’s

Brochure (PDF)
Reservation Request

opeator assisted dial out to participants Operator Dial-Out Service (CallAssist Only)
Dial-out service is initiated by having an operator Dial-Out to participants and connects them directly to the conference. Participants are placed on music hold or into open conference until all parties arrive.


EventCall Toll-Free:    25¢

CallAssist Toll-Free:   29¢

auto dial out to participants or manually dial out Dial-In Service (EventCall Only)
Dial-In conferences enable participants to dial a toll-paid or toll-free telephone number to join the meeting. A registration list will be used to verify admission (verified), or a coordinator will solicit participant names for entry (unverified). All participants dial the designated conference phone number at the scheduled time, an operator greets and gathers any requested information, then places them into the conference.
Optional Services Rates
International Rates
concierge service for high profile conference calls Concierge Services
Dedicated specialist to provide speaker training, rehearsal and pre-conference coordination. Operator opens the call with special script introducing the call and speakers. Pre-notification and participant screening is available along with a custom branded greeting to welcome attendees.
Convenience Options
Auto mute
Auto record
Auto terminate
Dial out
Silent entry
pre-conference green room Pre/Post-Conference (Green Room)
Segregates the presenters from the conference participants. Pre-conference enables last minute confidential coordination and scripting between the presenters and operator. Post-conference allows the presenter team to debrief privately following the call.
Optional Features
Integrated PowerPoint web presentation with videocastOnline participant registrationTranscription, translation
automated participant surveys and polls Participant Surveys and Polling
Conduct pre-conference surveys from recorded questions (e.g. “How many listeners are at your location?”). Or take participant polls during or after the presentation. Results are immediately available to the moderator via the ConferenceView call monitoring feature as well as the Call Summary email. Results can be shared with participants or remain confidential.

No Setup Fee or ContractsSign up now, start conferencing in minutes!

monitor your call in real time via any browser ConferenceView Call Monitoring
Identify who’s on your call with all data that was captured during registration, surveys and polling. Pre conference call monitoring confirms that VIP’s are aboard before starting your call. ConferenceView call monitoring can also be used to pre-qualify and prioritize the Q & A queue, based on participant identity.
question and answer sessions Question & Answer with Priority Queuing
Participants can ask questions by simply pressing a touchtone command and are placed in queue in the order received.  The moderator can view all requests, identified by participant name, affiliation, and other data attributes and can elect to take the ‘next’ question in queue or select another. All callers remain muted except for the active question.
Conference recording and replay Conference Recording and Replay
Have your conference calls digitally recorded for immediate playback—24/7.  Your call is available to those who missed it live or for those who want to hear important content again. Listeners can pause, rewind and fast forward. You can also download the recording and post it on your web site.
branded online registration included Online Registration
Bearing your company logo and accessible from your web site or email invitation, online registration helps you manage attendee registration quickly and efficiently. Captures user-defined participant data attributes for easy identification with Q&A, polling and attendance reporting.
integrated web presentation Integrated Web/Video Presentation
A high impact browser-based presentation tool that visually enhances your conference with PowerPoint and live video. The audience can see the presenter via a live video window embedded in the slideshow. Control of the presentation and video window can be passed among speakers.


Still have questions? Call us at 866.930.4500 or email Customer Care