ConferTel conference calling is based on an underlying North American telecommunications infrastructure that is inherently accessible and stable. Nevertheless, there are variables external to our platform such as participant telephone equipment and originating phone lines that could, in rare circumstances, compromise the quality of your conference and our recommendations to these issues are provided below.
ConferTel takes great pride in its superior “next room” sound clarity and presence. Our dedicated conference network employs full duplex digital bridging, engineered to prevent clipping and audio degradation. Our conference platform utilizes enhanced hardware and software noise suppression. However, in order to present the purest possible sound reproduction, we do not filter individual participant lines which can carry static or ambient noise into the conference. If you experience a sound quality issue it is likely from an external source (a participant line or telephone equipment) and you can take the following actions to isolate and correct the issue:
ConferTel’s scalable conference platform ensures that there will always be available conference ports and resources. However, on the rare occasion that a participant receives a busy signal or has an inability to connect to a conference, it is likely a localized event based on the originating local exchange provider or carrier network. If you become aware of such an access issue, the Moderator can dial-out and bring that participant into conference with a 1# followed by a ## (double-pound) once connected.
If you need assistance, the moderator can dial 0# at any time from within the conference and will be connected to a ConferTel Operator on a private line. Once your issue is resolved or question answered you can return to your conference with a ** (double-star)
Our commitment to you is that we will do everything in our power to meet or exceed your conferencing expectations. We strive not merely to retain your business but to earn it on a daily basis by continuing to outperform our competition in quality and service. If you are ever dissatisfied by the quality of our service, please allow us to credit the cost of your call to the extent you feel is appropriate.
Thank you for using ConferTel.
ConferTel - The Best Audio Conferencing Service and Web Meetings| A service of Civicom | All rights reserved.